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New Releases
-
The 8 Laws of Customer-Focused Leadership
- New Rules for Building a Business Around Today’s Customer
- By: Blake Morgan
- Narrated by: Blake Morgan
- Length: 6 hrs and 20 mins
- Unabridged
-
Overall
-
Performance
-
Story
In a rapidly changing world filled with uncertainties, one thing remains crystal clear: customers are increasingly fickle and no longer care about loyalty to any particular company. In addition, many well-intentioned companies are falling short of customer expectations, despite every organization’s potential for excellence.
By: Blake Morgan
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Do B2B Better
- Drive Growth Through Game-Changing Customer Experience
- By: Jim Tincher
- Narrated by: Quentin Hudspeth
- Length: 8 hrs and 9 mins
- Unabridged
-
Overall
-
Performance
-
Story
Customer Experience expert Jim Tincher provides the wisdom and tools to show business-to-business (B2B) organizations how to build and sustain superior customer experience (CX) as a core business activity.
By: Jim Tincher
-
How to Be Heard Without Screaming!
- Find Your Voice and Use It Skillfully in 30 Days
- By: Brenda J. Viola
- Narrated by: Brenda J. Viola
- Length: 3 hrs and 33 mins
- Unabridged
-
Overall
-
Performance
-
Story
Have you ever felt invisible? Your lips are moving, but no one's hearing you. It's frustrating when your great ideas or insights are overlooked. It can make you want to scream! Instead, take the next thirty days to learn and implement powerful tactics to improve your quality of communication. Whether making a case for budget dollars, being interviewed by a reporter, speaking up in a staff meeting, or having a heart-to-heart with your partner, your voice is important.
By: Brenda J. Viola
-
Meaningful Measurement of the Customer Experience, 2nd Edition
- House of the Customer
- By: Greg Kihlstrom
- Narrated by: Kenneth Montgomery
- Length: 3 hrs and 54 mins
- Unabridged
-
Overall
-
Performance
-
Story
Customer experience has become the primary method of competitive differentiation between most brands today. While most companies claim that customers and their needs drive decisions and priority within their organizations, when it comes time to prioritize customer needs, it can often be more difficult and less clear exactly how and what to do.
By: Greg Kihlstrom
-
The Jobs to Be Done Playbook
- Align Your Markets, Organization, and Strategy Around Customer Needs
- By: Jim Kalbach, Michael Schrage - foreword
- Narrated by: Tom Parks
- Length: 8 hrs and 10 mins
- Unabridged
-
Overall
-
Performance
-
Story
These days, consumers have real power: they can research companies, compare ratings, and find alternatives with a simple tap. Focusing on customer needs isn't a nice-to-have, it's a strategic imperative. The Jobs To Be Done Playbook (JTBD) helps organizations turn market insight into action. This book shows you techniques to make offerings people want, as well as make people want your offering.
By: Jim Kalbach, and others
-
100 Proven Ways to Acquire and Keep Clients for Life
- The Path to Permanent Business Success
- By: C. Richard Weylman, Bob Burg - foreword by, Milton Pedraza - afterword by
- Narrated by: Steve Menasche
- Length: 4 hrs and 44 mins
- Unabridged
-
Overall
-
Performance
-
Story
Elevate your client's experience and win more business. This is the first book to detail how professionals can acquire more clients and establish their lasting loyalty through the experience they provide. Many books are written on acquisition strategies, better customer service, or an elevated experience. But none gives the listener the step-by-step tactical strategies to make both acquisition and loyalty happen in concert like this book does.
By: C. Richard Weylman, and others
-
The 8 Laws of Customer-Focused Leadership
- New Rules for Building a Business Around Today’s Customer
- By: Blake Morgan
- Narrated by: Blake Morgan
- Length: 6 hrs and 20 mins
- Unabridged
-
Overall
-
Performance
-
Story
In a rapidly changing world filled with uncertainties, one thing remains crystal clear: customers are increasingly fickle and no longer care about loyalty to any particular company. In addition, many well-intentioned companies are falling short of customer expectations, despite every organization’s potential for excellence.
By: Blake Morgan
-
Do B2B Better
- Drive Growth Through Game-Changing Customer Experience
- By: Jim Tincher
- Narrated by: Quentin Hudspeth
- Length: 8 hrs and 9 mins
- Unabridged
-
Overall
-
Performance
-
Story
Customer Experience expert Jim Tincher provides the wisdom and tools to show business-to-business (B2B) organizations how to build and sustain superior customer experience (CX) as a core business activity.
By: Jim Tincher
-
How to Be Heard Without Screaming!
- Find Your Voice and Use It Skillfully in 30 Days
- By: Brenda J. Viola
- Narrated by: Brenda J. Viola
- Length: 3 hrs and 33 mins
- Unabridged
-
Overall
-
Performance
-
Story
Have you ever felt invisible? Your lips are moving, but no one's hearing you. It's frustrating when your great ideas or insights are overlooked. It can make you want to scream! Instead, take the next thirty days to learn and implement powerful tactics to improve your quality of communication. Whether making a case for budget dollars, being interviewed by a reporter, speaking up in a staff meeting, or having a heart-to-heart with your partner, your voice is important.
By: Brenda J. Viola
-
Meaningful Measurement of the Customer Experience, 2nd Edition
- House of the Customer
- By: Greg Kihlstrom
- Narrated by: Kenneth Montgomery
- Length: 3 hrs and 54 mins
- Unabridged
-
Overall
-
Performance
-
Story
Customer experience has become the primary method of competitive differentiation between most brands today. While most companies claim that customers and their needs drive decisions and priority within their organizations, when it comes time to prioritize customer needs, it can often be more difficult and less clear exactly how and what to do.
By: Greg Kihlstrom
-
The Jobs to Be Done Playbook
- Align Your Markets, Organization, and Strategy Around Customer Needs
- By: Jim Kalbach, Michael Schrage - foreword
- Narrated by: Tom Parks
- Length: 8 hrs and 10 mins
- Unabridged
-
Overall
-
Performance
-
Story
These days, consumers have real power: they can research companies, compare ratings, and find alternatives with a simple tap. Focusing on customer needs isn't a nice-to-have, it's a strategic imperative. The Jobs To Be Done Playbook (JTBD) helps organizations turn market insight into action. This book shows you techniques to make offerings people want, as well as make people want your offering.
By: Jim Kalbach, and others
-
100 Proven Ways to Acquire and Keep Clients for Life
- The Path to Permanent Business Success
- By: C. Richard Weylman, Bob Burg - foreword by, Milton Pedraza - afterword by
- Narrated by: Steve Menasche
- Length: 4 hrs and 44 mins
- Unabridged
-
Overall
-
Performance
-
Story
Elevate your client's experience and win more business. This is the first book to detail how professionals can acquire more clients and establish their lasting loyalty through the experience they provide. Many books are written on acquisition strategies, better customer service, or an elevated experience. But none gives the listener the step-by-step tactical strategies to make both acquisition and loyalty happen in concert like this book does.
By: C. Richard Weylman, and others