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The Service Desk Handbook
A Guide to Service Desk Implementation, Management, and Support
By: Sanjay Nair
Narrated by: Stephen Perring
Length: 1 hr and 34 mins

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The Service Desk Handbook

By: Sanjay Nair

Narrated by: Stephen Perring

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Summary

The Service Desk Handbook: A Guide to Service Desk Implementation, Management, and Support provides operational guidance for implementing, managing, and supporting service desks in the enterprise. It will help service desk teams in adopting ITIL® to accomplish their tasks while making the necessary adaptations as per their organization’s needs.

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