The term 'agency' has long been considered a term of empowerment, linked to the ability to transgress, to be insurrectionary, political and subversive. But how has the meaning of the term shifted in 2020? This episode takes 'agency' as its keyword and considers how, in museums and other cultural spaces at least, it has come to mean the ability to have a voice as much as to act; to be able to speak up and in speaking up to bring others to the table too.

In order to further explore the meaning of 'agency' in 2020, Sophie is joined in this episode by Kelly Doyle, Open Knowledge Coordinator at The Smithsonian Institution (US), Jack Yates, Communications Officer at the Royal Armouries (UK) and Kathleen Lawther, freelance Curator based in Brighton (UK). We also hear from four individuals leading digital in national museums in the UK - Kati Price, Head of Digital Media at the V&A, Rob Cawston, Head of Digital Media at National Museums Scotland, John Stack, Digital Director at the Science Museum Group and Dafydd James, Head of Digital and Strategic Projects Lead, National Museum Wales. Kati, Rob, John and Dafydd discuss what this year has done for digital technology and the role it is continuing to play in keeping museums relevant.