Welcome to Book Breakdowns with Michael Dillon! In this episode, we dive into Rachel Feinzeig's Wall Street Journal article, How to Complain at Work the Right Way and Get Ahead. We explore how to turn workplace frustrations into opportunities by approaching complaints effectively. Speaking up gracefully can leave a positive impression on your boss and lead to faster problem-solving—when done right. Key takeaways include how to manage emotions, use positive language, approach complaints as a team effort, and bring actionable solutions. Tune in to learn how to transform complaints into career-boosting moves.

• Complaints can drain the boss: Most people approach their boss with problems, not praise, which can strain relationships.

• Present your complaint with care:

  • Manage emotions: Address feelings beforehand so you can communicate calmly.
  • Be positive and prepared: Plan what you want to share and how.
  • Keep it private: Avoid public complaints; choose a one-on-one setting.

• Use the right words:

  • Avoid venting to peers, as it can lower your performance.
  • Those who raise issues with their boss see improved performance.

• Stay within the chain of command: Always approach your boss first before going over their head.

• Use team-oriented language: Start with “we” instead of “I” to build a sense of collaboration.

• Be prepared with data and solutions:

  • Share what you’ve tried and suggest ways to address the issue.

• Key takeaway: Complaining effectively can improve your relationship with your boss and even boost your career.

Dr. Michael J. Dillon is president of D&M Project Solutions, LLC. He has over 40 years experience in the field of education, business, and consulting. Dr. Dillon has presented at National Conferences and designed and implemented executive searches for various organizations. Dr. Dillon served as an Executive Director of an educational service organization and has done consulting for companies using a variety of business models. He can be reached at mjbookbreakdowns@gmail.com.