Welcome to Episode 4 of Operations Excellence with host Mark O'Donnell! In this episode, Mark is joined by Stephanie Zumbuhl of Abacus Grant Services and Steve Thompson, founder of Integrity Cost Consulting. Together, they dive into the real-world challenges, lessons, and victories of running successful businesses.

🎯 In this episode, you’ll hear: 🔹 The importance of empathetic listening and why it’s a game-changer in client relationships. 🔹 Steve’s “Peanut Butter Principle” and how it shaped his approach to cost consulting. 🔹 Why mastering your craft and building a powerful network is critical for long-term success. 🔹 The reality of starting a business without a safety net—and the mindset you need to survive it. 🔹 How Steve’s 20+ years of cost benchmarking data helps clients slash expenses and boost cash flow. 🔹 Mark’s reflections on passion, purpose, and why full retirement isn’t always the end goal.

🗣️ Whether you’re a business owner, entrepreneur, or just someone who loves a good behind-the-scenes business conversation, this episode is packed with insights that can help you level up.

💥 Ready to take your operations to the next level? Hit that subscribe button and join us on this journey to excellence.

In Episode 3 of Operations Excellence, host Mark O'Donnell is joined by guests Jennifer Jedik and Matt Masur for a deep dive into the real-world challenges and rewards of leadership development, organizational growth, and personal transformation. From the power of empathy and mentorship to the courage it takes to speak publicly and lead authentically, this episode unpacks the mindset shifts required to go from doer to leader — and how culture plays a critical role in retaining top talent. We also explore innovative hiring strategies, like 4-day workweeks and referral-based recruitment, and what it truly means to scale a business where the founder becomes "irrelevant" in the best way possible. Whether you're a seasoned executive or an emerging leader, this episode is packed with insight, strategy, and heart.

In this episode of Operations Excellence, Mark O'Donnell sits down with Joann Yarrow and Brad Beckman of Distinctive Voices, a company dedicated to narrative development, performance coaching, and storytelling for business and entertainment. Join us as we explore: 🎭 The art of storytelling in business and the performing arts 🎤 How effective communication builds stronger brands and teams 🧠 The intersection of creative thinking and structured leadership 🌍 Lessons from working with international artists and businesses Joann and Brad share their passion for narrative coaching, helping professionals enhance their presence, engage audiences, and craft compelling stories—whether for stage, screen, or corporate settings. 🎧 Tune in and discover how mastering storytelling can elevate your business and leadership skills!