In this episode, I sit down with Dr. David Woods, a leading expert in resilience engineering and complexity science, for the first of a two-part conversation. Together, we explore the interplay between resilience, complexity, and systems thinking, diving into how these principles intersect with W. Edwards Deming’s transformative ideas on quality and continual improvement.

Dr. Woods introduces the foundational concepts of resilience and highlights its critical importance in an era marked by rapid digital transformation. We discuss how organizations in IT, healthcare, and manufacturing can adapt to unforeseen challenges by fostering resilient systems capable of anticipating, absorbing, and recovering from disruptions. Connecting these insights to Deming’s framework, Dr. Woods emphasizes the need for leadership to shift focus from static efficiency to dynamic adaptability.

Key themes in this episode include:

• Resilience in Action: Real-world examples of how organizations have successfully implemented strategies to thrive under complexity.
• Complexity and Systems Thinking: The dangers of oversimplifying complex systems and how embracing uncertainty can drive innovation.
• The Role of Leadership: How leaders can cultivate an environment that values learning, experimentation, and Systemic Thinking, echoing Deming’s principles of profound knowledge.

Dr. Woods’ expertise provides a thought-provoking lens for understanding how organizations can prepare for the unexpected while staying true to the pursuit of quality and improvement. Part one lays a strong foundation for the continuation of our discussion in the next episode, where we’ll delve deeper into practical strategies and case studies.

In this episode, I invite Tracy Ragan, CEO of DeployHub, on the podcast for an in-depth discussion on the evolution of DevOps, the complexities of modern software systems, and the cultural challenges women face in technology. Tracy's rich history in software development, from working on mainframes in the late 1980s to spearheading DevOps advancements, provides a fascinating lens through which to examine the industry.

Key Topics Discussed:

1. The Historical Context of DevOps: Tracy recounts the industry's shift from mainframe to distributed systems and the lessons learned (and forgotten) along the way. She highlights the recurring mistakes in adopting "shiny new objects" without addressing foundational issues, such as dependency chaos and scripting overuse.
2. AI and Long-Tail Productivity: Tracy and John explore AI's transformative potential, emphasizing that its real impact lies in long-term gains rather than short-term ROI. Tracy draws parallels to past transitions, like the adoption of relational databases, arguing that AI's value will be fully realized only with improved system architectures.
3. The Persistent Challenge of Women in Tech: Tracy candidly discusses her experiences as a woman in a male-dominated industry, noting a regression in gender diversity, particularly post-COVID. She highlights systemic issues, including exclusion from key networking opportunities and persistent biases, advocating for cultural shifts to empower women in tech.
4. DeployHub’s Role in Tackling DevOps Complexity: Tracy introduces DeployHub's innovative approach to managing software supply chains and SBOMs (Software Bill of Materials). By mapping dependencies and automating vulnerability remediation, DeployHub aims to reduce the time and complexity of patch management, addressing critical gaps in modern software pipelines.

In this episode of The Profound Podcast, I sit down with Dr. Jabe Bloom, a researcher and expert in systems thinking, AI, and digital transformation. We explore Eric Lawson’s book The Myth of AI, tackling the contentious debate around artificial general intelligence (AGI). Dr. Bloom offers insights from his dissertation and divides the ongoing discourse on AI into two camps: dogmatists and pragmatists. Dogmatists believe AGI is inevitable, while pragmatists focus on the practical impacts of current AI technology, such as large language models (LLMs), and how these will reshape businesses, education, and society.

Throughout the episode, Dr. Bloom explains his framework for thinking about AI, touching on proactionary versus precautionary approaches to its development and regulation. He also draws connections between these ideas and W. Edwards Deming’s principles, especially around abductive reasoning—a concept that links back to Dr. Bloom’s past discussions about AI’s potential in problem-solving.

The conversation takes a critical view of AGI's feasibility, with Dr. Bloom emphasizing the current challenges AI faces in replicating abductive reasoning, which involves making intelligent guesses—a capability he argues machines have yet to achieve. We also dive into examples from fields like DevOps, healthcare, and city planning, discussing where AI has shown great promise and where it still falls short.

Key takeaways from the episode include the importance of addressing present AI technologies and their immediate impacts on work and society, as well as the ongoing need for human oversight and critique when using AI systems.