In episode 35 of Retail Checks and Balances, Kevin Spencer dives into the crucial vendor business relationship that underpins the food and retail industries. He emphasizes that any delays or quality issues from vendors can disrupt business operations, making these partnerships vital for success.

Tune in to understand why cultivating strong vendor partnerships is vital for success in the retail and culinary sectors.

TIMESTAMPS

00:00:00 - Introduction to Retail Checks and Balances

00:00:32 - Vendor Business Relationship Basics

00:01:16 - Importance of Vendor Relationships

00:02:04 - Vendor Relationships in Supermarkets and Restaurants

00:03:10 - Building Trust and Mutual Benefit

00:03:54 - Reliability and Transparency in Vendor Relationships

00:04:49 - Challenges in Vendor Relationships

00:05:46 - Resolving Vendor-Business Conflicts

00:06:21 - Trends in Vendor-Business Space

00:07:25 - Summary and Future Outlook

00:08:20 - Closing Remarks and Subscription Reminder

QUOTES

• "These relationships between vendors and businesses are built on trust, communication, and mutual benefit. And I say they would mutually benefit because the partnership must benefit both mutually."
• "The most successful partnerships are those where both sides are willing to work through issues together rather than jumping ship at the first sign of trouble."
• “One of the biggest strengths is the rise of technology in managing these relationships.”

SOCIAL MEDIA LINKS

Kevin Spencer

Instagram: https://www.instagram.com/kspencer007/

LinkedIn: https://www.linkedin.com/in/kevinspencer007/

WEBSITE

Rod Plus Solutions: https://rodplussolutions.com/

In episode 34 of Retail Checks and Balances, Kevin Spencer interviews Jason Baylis, President of Great Lakes Data Systems, to discuss a unique perspective on the buzzword AI. Jason sheds light on how AI can be utilized as a support and intelligence tool, rather than just a standalone program or robot.

Tune in to this insightful discussion that delves into the practical applications of AI in the retail and hospitality sector.

TIMESTAMPS

[00:01:09] The buzzword AI perspective.

[00:06:55] Using AI as a tool.

[00:09:22] AI agent learning habits.

[00:15:45] A new maintenance program.

[00:20:33] Supporting small businesses.

[00:22:30] Building trust with clients.

QUOTES

• "If I don't start somewhere, you're going to go down the rabbit hole of all the things you can and can't do, and you'll never implement anything. It's really that definition kind of like insanity, really, you keep going." - Jason Baylis
• “Making a difference for those who make a difference, right? That's what we're here for…So it's like, I'm going to make you change how you're used to doing it, but I'm going to show you that you might actually be able to save some money with me.” - Jason Baylis

SOCIAL MEDIA LINKS

Kevin Spencer

Instagram: https://www.instagram.com/kspencer007/

LinkedIn: https://www.linkedin.com/in/kevinspencer007/

Jason Baylis

LinkedIn: https://www.linkedin.com/in/jason-baylis-43b06844/

WEBSITE

Rod Plus Solutions: https://rodplussolutions.com/

Great Lakes Data Systems: https://www.glds.net/

In episode 33 of Retail Checks and Balances, Kevin Spencer discusses the crucial role of procedures in the retail and hospitality industries. From ensuring consistency and customer satisfaction to risk management and adaptability, well-defined procedures are essential for success.

Tune in now to gain valuable insights and tips for implementing effective procedures in your own business.

TIMESTAMPS

00:00:02 - Introduction to Retail Checks and Balances

00:00:31 - Importance of Business Procedures

00:01:17 - Consistency in Service and Operations

00:03:18 - Training and Onboarding

00:04:03 - Adaptability and Updating Procedures

00:04:48 - Risk Management

00:05:22 - Customer Satisfaction

00:06:07 - Summary and Conclusion

00:07:15 - Closing Remarks

QUOTES

• “While having set procedures is important, It's equally vital to review and update them regularly because sometimes we may have missed something and we need to make sure that this procedure is tweakable depending on the situation.”
• “From the moment a customer enters your store, or hotel or restaurant to the time they leave. Every interaction is an opportunity to create a positive impression. Happy customers are more likely to return and recommend your business to others.”
• “By investing time and effort into developing and maintaining these procedures, business can not only survive but thrive in competitive markets.”

SOCIAL MEDIA LINKS

Kevin Spencer

Instagram: https://www.instagram.com/kspencer007/

LinkedIn: https://www.linkedin.com/in/kevinspencer007/

WEBSITE

Rod Plus Solutions: https://rodplussolutions.com/