In this episode of Scaling Practice Management, host Jakub Grajcar sits down with Fareed Taghvaee, Senior Director of Partnerships at Elation Health, one of the leading EHR platforms for independent primary care providers. They talk about the challenges practice managers face around medical billing — and yes, they power through a literal earthquake mid-conversation.

From startup clinics struggling with credentialing to established practices buried in denials and rejections, Fareed shares practical advice and real empathy for healthcare professionals wearing multiple hats.

We covered:

🏥 How to build a KPI-driven practice from Day 1
🏥 Why days in AR and denial rates are your secret weapons
🏥 How no-response claims quietly kill your cash flow
🏥 AI’s role in reclaiming revenue
🏥 Diversifying your practice's revenue streams

Resources mentioned:

👤 Guest: Fareed Taghvaee
LinkedIn: https://www.linkedin.com/in/fareedtaghvaee/

🏢 Companies & Tools
Elation Health: https://www.elationhealth.com/
Out of Pocket: https://outofpocket.health/
Health Tech Nerds: https://healthtechnerds.com/
Brendan Keeler's Health API Guy Substack: https://healthapiguy.substack.com/

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What do a 15-passenger ski van, unintentional healthcare careers, and patient acquisition have in common? They all come up in this chat with Calvin Gooley, CEO of Cicada. We dive into how practices can improve patient access, reduce wait times, and actually get reviews from happy patients.

We cover:
🏥 Why patient acquisition is broken (and how clinics can fix it)
📹 Using video testimonials for both retention and growth
🌍 Why most practices underuse Local SEO—and how to fix that fast
🧠 Healthcare innovation: from wearables to smarter intake workflows
📊 When should a clinic start using CRM tools (spoiler: earlier than you think)

📚 Resources mentioned:

👤 Guest: Calvin Gooley
LinkedIn: https://www.linkedin.com/in/calvingooley/
Agency: https://www.cicada.co

🔧 Tools Mentioned: HubSpot, Google Workspace, Raycast

📚 Talkie.ai Blog: https://talkie.ai/blog/?utm_campaign=spm-podcast-ep-3

Get access to exclusive content and past podcast episodes with the free Talkie Educational Vault:
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What’s standing between groundbreaking healthcare tech and the people who actually need it? Bureaucracy, outdated incentives, and yes—still those faxes.

Angela Presley, Program Manager for Healthcare Accelerators at Dartmouth, joins the show to unpack why it takes 20 years (yes, really) for most innovations to reach clinical practice—and what we can do about it.

We cover:
🧠 Why ‘first do no harm’ makes innovation hard—but necessary
📉 The most frustrating bottleneck for clinicians (spoiler: reimbursement)
📈 One change management tip that actually works
📬 Why practice managers should negotiate smarter with payers
📱 Medtech’s future: miniaturization + meaningful data

Resources mentioned:

👤 Guest: Angela Presley
LinkedIn: https://www.linkedin.com/in/angela-smalley-biomech/

📈 Frameworks & Surveys
The Quadruple Aim

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