In this special season finale of Service Notes, we bring back Rhonda Downing for a more personal conversation. Throughout this season, Rhonda has shared her extensive experience and wisdom in IT Service Management, but in today’s episode, we take a step back to learn more about the person behind the professional.

Join us as Rhonda opens up about her life beyond IT, sharing personal stories, her guiding life principles, and what she wishes she could tell her younger self. It’s an inspiring, reflective, and heartwarming way to close out this season of Service Notes.

Whether you’re in IT or just looking for a dose of personal motivation, this episode will leave you with valuable takeaways for both your career and your life.

Thank you for being part of this journey with us. Stay tuned for more in future seasons of Service Notes—but for now, enjoy this final conversation with Rhonda Downing.

Don’t forget to subscribe, leave a review, and share this episode with others who might enjoy it!

In this Episode I and Rhonda briefly discuss the importance of Organizational Change Management, and whether Rhonda has any favorite tool for OCM?

Listen to find out :)

In this episode of "Service Notes," we continue our conversation with Rhonda Downing, a seasoned professional in IT Service Management. Rhonda shares her experiences of staying focused and tackling some of the challenges in her career and the lessons she's learned, including the meaning of 'so many different ways to skin a cat.'

Don't miss next week's episode, where Rhonda will discuss her favorite things and share her final words of wisdom for anyone looking to break into IT Service Management.

Hit subscribe and stay tuned!

Rhonda Downing’s Career Journey – From the Unexpected to the Unstoppable

In this episode of Service Notes, we’re picking up where we left off with Rhonda Downing, the go-to Change Expert. Last week, we explored various change models and how Rhonda found herself managing complex changes on a global scale. For her, people are the core of successful change management, and she’s mastered the art of making organizational change happen.

If you haven’t listened to part 1 yet, now’s the perfect time to catch up—it’s only 7 minutes long! Then, join us as Rhonda takes us on a journey through her career, sharing the twists, turns, and triumphs that led her to where she is today. Trust us, you won’t want to miss this one!

Service Notes Podcast is your go-to resource for all things service management. Whether you're an IT professional, a customer service leader, or anyone looking to optimize their organization's processes.

We deliver valuable insights every week with expert interviews, and practical tips to help you succeed.

Each episode explores different aspects of service management—from organizational change to technical transformations—while keeping the conversation engaging and relatable. With a mix of industry expertise and real-world stories,

Service Notes is here to guide you through the challenges and triumphs of creating outstanding service experiences.

Tune in and let’s take your service game to the next level!

Are you curious about the inner working of Service Management? Do you want to learn how the technology, people and processes come together to deliver value?

Join me, your host Rina Brahmbhatt where I along with industry expert share insider stories from Service Management.

In this episode, Rhonda offers some truly valuable advice for newcomers entering the world of service management.

Her key message? Roll up your sleeves and dive in—do what you love and enjoy the process. It's about getting hands-on and embracing the challenges that come your way.

Rhonda also highlights the importance of having a coach or a mentor to guide you through your journey. These relationships can provide you with invaluable insights, support, and a sense of direction as you navigate your career in service management.

Thank you for joining!