Episodes

  • 160. Best of: How to Communicate Your Gameplan

    160. Best of: How to Communicate Your Gameplan
    Sep 17 2024
    Why organizational strategy can be both top-down and bottom-up.As Professor Jesper Sørensen sees it, a winning strategy is the result of conversations, not commands, and that strategy can be directed from the C-suite, but it doesn’t have to be. “Lots of great strategies are discovered,” he says, “they’re discovered because the leaders were able to listen to their frontline workers or their frontline managers.” A more iterative approach, says Sørensen, helps companies adapt their strategy to an ever-changing landscape.In the latest episode of Think Fast, Talk Smart, Sørensen joins host and lecturer Matt Abrahams to discuss how organizations can use better communication to craft better strategies.Episode Reference Links:Stanford GSB Profile: Jesper B. SørensenSørensen’s Book: Making Great StrategyOriginal Episode: Ep.71 Strategy Success: How to Communicate Your Gameplan Website / YouTube Ep.103 Simple is a Superpower: How to Communicate Any Idea to Any Audience Website / YouTube Ep.41 Speak Like a Founder: How Successful Entrepreneurs Communicate to Their Teams Website / YouTube Connect:Email Questions & Feedback >>> hello@fastersmarter.ioEpisode Transcripts >>> Think Fast Talk Smart WebsiteNewsletter Signup + English Language Learning >>> FasterSmarter.ioThink Fast Talk Smart >>> LinkedIn, Instagram, YouTubeMatt Abrahams >>> LinkedInChapters:(00:00:00) IntroductionHost Matt Abrahams introduces Jesper Sørensen, professor of organizational behavior at the GSB(00:01:38) Defining StrategyThe core of strategy as securing an organization's economic prosperity, distinct from planning.(00:03:21) Common Misconceptions about StrategyMisunderstandings leaders often have regarding the nature of strategy (00:05:07) Strategy ArgumentThe concept of a strategy argument, a structured approach to strategic decision-making.(00:07:04) Strategy as a Communication ToolThe need for strategic communication to align and adapt within an organization.(00:10:53) The Dynamic Nature of StrategyHow strategies evolve and the importance of feedback from all organizational levels.(00:12:29) Storytelling in Strategy CommunicationThe power of storytelling in creating and communicating a coherent strategic vision.(00:14:55) Propagating Strategy Through StorytellingHow leaders can use storytelling to align their teams with a strategy.(00:17:01) The Final Three QuestionsJesper shares communication advice he’s received, a communicator he admires, and his ingredients for successful communication.(00:23:39) Conclusion (00:00) - Introduction (01:38) - Defining Strategy (03:21) - Common Misconceptions about Strategy (05:07) - The Concept of a Strategy Argument (07:04) - Strategy as a Communication Tool (10:53) - The Dynamic Nature of Strategy (12:29) - Storytelling in Strategy Communication (14:55) - Propagating Strategy Through Storytelling (17:01) - The Final Three Questions (23:39) - Conclusion
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    26 mins
  • 159. Earn Your Audience: You Can’t Lead If No One’s Listening

    159. Earn Your Audience: You Can’t Lead If No One’s Listening
    Sep 10 2024
    What it takes to develop as a leader.Great leaders and great communicators aren't born, they're made. That's why John Hennessy and Tina Seelig, directors of Stanford University’s Knight-Hennessy Scholars, are working to create the great storytellers of tomorrow, today."We decided that there was a leadership void, and that was a driving motivation to do this," says Hennessy, former Stanford president and current Alphabet chairman. The program, which he co-founded in 2016 with Stanford alum and Nike co-founder Phil Knight, equips scholars with essential leadership skills through hands-on experience and collaborative problem-solving.Seelig, executive director of the program, emphasizes that great leadership centers on effective storytelling. "No matter how compelling your invention, your idea, the thing you want to do in the world, if you can't communicate it in [an] effective way, nobody's going to listen," she says.In this episode of Think Fast, Talk Smart, Hennessy, Seelig, and host Matt Abrahams explore what it takes to develop as a leader, discussing the role of communication, the power of empathy, and the centrality of storytelling.Episode Reference Links:Stanford Biography: John L Hennessy Tina Seelig: WebsiteStanford Profile: Tina Seelig Knight-Hennessy ScholarsLeading Matters PodcastEp.155 Can We Be Candid? How to Communicate Clearly and Directly Website / YouTube Ep.35 Leading From the Hot Seat: Hot to Communicate Under Pressure Website / YouTubeConnect:Email Questions & Feedback >>> hello@fastersmarter.ioEpisode Transcripts >>> Think Fast Talk Smart WebsiteNewsletter Signup + English Language Learning >>> FasterSmarter.ioThink Fast Talk Smart >>> LinkedIn, Instagram, YouTubeMatt Abrahams >>> LinkedInChapters:(00:00:00) IntroductionHost Matt Abrahams introduces guests John Hennessy and Tina Seelig, directors of Stanford’s Knight-Hennessy Scholars. (00:01:07) The Core of Knight-Hennessy ScholarsThe inception and mission of the Knight-Hennessy Scholars program.(00:01:55) Knight-Hennessy Scholars Leadership ModelThe three components of their leadership model and how it's applied to train scholars.(00:03:34) Empathy and Humility in LeadershipHow empathy and humility enhance leadership effectiveness.(00:06:00) Storytelling in LeadershipThe role of storytelling within the leadership framework at Knight-Hennessy Scholars.(00:07:22) Challenges in StorytellingCommon storytelling pitfalls and how to overcome them.(00:08:56) Diversity in LeadershipThe importance of diversity in leadership teams and how it enhances problem-solving.(00:11:20) Feedback in Leadership DevelopmentThe significance of feedback and how it is cultivated within the program.(00:12:30) Aspiring to Big Ideas in LeadershipThe value of focusing on impactful, big-picture goals.(00:13:16) The Leading Matters Podcast John and Tina outline their vision for inspiring leadership through their new podcast.(00:15:10) The Final Three QuestionsTina shares a leadership skill she learned, and John shares a communicator he admires and ingredients for successful communication.(00:18:31) Conclusion (00:00) - Introduction (02:02) - The Core of Knight-Hennessy Scholars (02:50) - Knight-Hennessy Scholars Leadership Model (04:29) - Empathy and Humility in Leadership (06:55) - Storytelling in Leadership (08:17) - Challenges in Storytelling (09:51) - Diversity in Leadership (12:15) - Feedback in Leadership Development (13:25) - Aspiring to Big Ideas in Leadership (14:11) - The Leading Matters Podcast (16:05) - The Final Three Questions (19:26) - Conclusion
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    21 mins
  • 158. Hope for Cynics: Building Trusting Relationships through Communication

    158. Hope for Cynics: Building Trusting Relationships through Communication
    Sep 3 2024
    “Acts of trust are the bedrock on which relationships are formed.”There’s a lot in the world to make us cynical about other people and their motives and intentions. But by “trusting loudly,” Professor Jamil Zaki believes we can renew our faith in one another.Zaki is a professor of psychology at Stanford, director of the Stanford Social Neuroscience lab, and author of several books, including his most recent, Hope for Cynics: The Surprising Science of Human Goodness. While many people feel suspicious of others and are reluctant to trust them, Zaki finds that relying on other people is a necessary part of forming relationships.“Acts of trust are the bedrock on which relationships are formed,” Zaki says. “The only way that strangers become friends and friends become best friends, the only way that we can build partnerships is through a willingness to count on one another.”In this episode of Think Fast, Talk Smart, Zaki joins host Matt Abrahams to discuss practical strategies for fostering trust and challenging our cynical assumptions, offering a hopeful perspective on human nature, backed by surprising scientific insights.Episode Reference Links:Jamil Zaki: WebsiteStanford Profile: Jamil Zaki Jamil’s Lab: Stanford Social Neuroscience Lab Jamil’s Book: Hope for CynicsEp.84 Quick Thinks: How Others Define Us Website / YouTube Ep. 129 Connect Deeply: How to Communicate So People Feel Seen and Heard Website / YouTube Connect:Email Questions & Feedback >>> hello@fastersmarter.ioEpisode Transcripts >>> Think Fast Talk Smart WebsiteNewsletter Signup + English Language Learning >>> FasterSmarter.ioThink Fast Talk Smart >>> LinkedIn, Instagram, YouTubeMatt Abrahams >>> LinkedInChapters:(00:00:00) IntroductionHost Matt Abrahams introduces guest Jamil Zaki, director of the Stanford Social Neuroscience Lab.(00:01:03) Defining Trust and Its ImportanceA definition of trust and its impact on relationships with others.(00:01:54) Building Better TrustDeveloping trust, with a focus on communication and "trusting loudly."(00:03:24) Understanding Cynicism The concept of cynicism, its impact on social interactions, and the idea of the cynicism trap.(00:05:47) The Cynicism Spectrum Whether cynicism is binary or a spectrum, and what the opposite of cynicism looks like.(00:08:07) Fostering Hopeful SkepticismHow to cultivate hopeful skepticism instead of falling into cynicism.(00:10:20) Challenges of Overcoming CynicismAdvice on expanding worldviews and managing confirmatory experiences.(00:15:10) Self-Fulfilling Prophecies The power of self-fulfilling prophecies and how they shape social interactions.(00:17:31) The Final Three QuestionsJamil’s approach to communicating concepts eloquently, a communicator he admires and his ingredients for successful communication.(00:24:36) Conclusion (00:00) - Introduction (01:58) - Defining Trust and Its Importance (02:49) - Building Better Trust (04:19) - Understanding Cynicism (06:42) - The Cynicism Spectrum (09:02) - Fostering Hopeful Skepticism (11:15) - Challenges of Overcoming Cynicism (16:05) - Self-Fulfilling Prophecies (18:26) - The Final Three Questions (25:31) - Conclusion
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    27 mins
  • 157. Communicating the Future: Defining Where We Want AI to Take Us

    157. Communicating the Future: Defining Where We Want AI to Take Us
    Aug 27 2024
    Artificial intelligence can now do a lot of things. But if you’re worried about it taking your place as a communicator, Russ Altman says you need to question why you’re communicating in the first place.Altman is a professor of bioengineering, a senior fellow at the Stanford Institute for Human-Centered Artificial Intelligence, and host of Stanford Engineering’s podcast, The Future of Everything. According to him, advancing technology isn’t a threat to human creativity and connection, but a tool we can use to raise our own standards for communication.“If you're worried that a ChatGPT-type tool can replace you, you need to [ask]: Why am I communicating? What am I trying to say? Do I have a message?” he says. “If those things are true, it shouldn't be a problem. It should actually amplify and improve your message.”In this episode of Think Fast, Talk Smart, Altman and host Matt Abrahams explore how effective communication can help us envision, articulate, and navigate towards our desired future, in our relationships, in our work, and in society.Episode Reference Links:Stanford Profile: Russ B. AltmanThe Future of Everything Podcast | Stanford University School of Engineering Ep.109 Simplify! How to Communicate Complex Ideas Simply and Effectively Website / YouTube Ep. 3 When Knowing Too Much Can Hurt Your Communication: How to Make Complex Ideas Accessible Website / YouTubeConnect:Email Questions & Feedback >>> thinkfast@stanford.eduEpisode Transcripts >>> Think Fast Talk Smart WebsiteNewsletter Signup + English Language Learning >>> FasterSmarter.ioThink Fast Talk Smart >>> LinkedIn Page, Instagram, YouTubeMatt Abrahams >>> LinkedInStanford GSB >>> LinkedIn & TwitterChapters:(00:00:00) IntroductionHost Matt Abrahams introduces guest Russ Altman, professor of bioengineering at Stanford University and host of The Future of Everything podcast.(00:01:00) The Future of Communication and AIHow AI can challenge and improve communication by bringing hidden biases to light.(00:03:06) Practical Uses of AI in CommunicationUsing AI to improve clarity and focus in professional communications.(00:04:08) Writing Effective Proposals and GrantsCrafting effective proposals by aligning with audience needs and clearly defining objectives.(00:06:07) Simplifying Complex InformationMaking complex information understandable without oversimplification.(00:08:31) Preparation in CommunicationHow preparing for tough questions can improve clarity and engagement in presentations.(00:10:13) The Art of Asking QuestionsCrafting and following up with thoughtful questions to foster deeper conversations.(00:13:13) Building Effective and Diverse TeamsBuilding effective teams through diversity, clear roles, and strong relationships.(00:15:12) Balancing Rigor and Support The balance between challenging team members and maintaining a supportive environment.(00:17:13) Lessons from ‘The Future of Everything’The importance of passion in pursuing meaningful work and communicating complex ideas.(00:18:09) The Final Three QuestionsRuss shares what he’s excited about for the future, a communicator he admires, and the first three ingredients for successful communication.(00:21:30) Conclusion
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    23 mins
  • 156. Creative Communication: How Our Design Choices Illustrate Our Values

    156. Creative Communication: How Our Design Choices Illustrate Our Values
    Aug 20 2024
    As a designer, Scott Doorley is interested in how humans create the world around them. It’s a conversation, he says, that starts with the question: What kind of world do we want?Doorley is the creative director of the Stanford d.school and co-author of the book, Assembling Tomorrow: A Guide to Designing a Thriving Future. In designing everything from a device to an app to a building, “People get excited about what it can do,” he says, “but what should it do? What do we want? What's the desirable outcome that we want in the world?”In this episode of Think Fast, Talk Smart, Doorley and host Matt Abrahams discuss how applying design thinking to communication can help us connect more with each other, better understand the world, and create meaningful change.Episode Reference Links:Stanford d.school Profile: Scott Doorley Stanford d.school Scott’s Book: Assembling TomorrowEp.61 Courage, Belonging, Ambiguity and Data: How to Design Your Communication for Success Website / YouTube Ep.70 Keep ’Em Coming: Why Your First Ideas Aren’t Always the Best Website / YouTube Connect:Email Questions & Feedback >>> thinkfast@stanford.eduEpisode Transcripts >>> Think Fast Talk Smart WebsiteNewsletter Signup + English Language Learning >>> FasterSmarter.ioThink Fast Talk Smart >>> LinkedIn Page, Instagram, YouTubeMatt Abrahams >>> LinkedInStanford GSB >>> LinkedIn & TwitterChapters:(00:00:00) IntroductionHost Matt Abrahams introduces guest Scott Doorley, creative director of Stanford’s d.school.(00:01:07) What is Design?The broad scope of design at Stanford's d.school and the role of intention in bringing ideas to life.(00:02:16) The Design ProcessThe design process, emphasizing desirability and externalizing ideas to understand them better.(00:03:32) Communication in DesignThe vital role of communication in all aspects of design.(00:05:09) Mistakes in Spatial DesignThe biggest mistake people make when arranging spaces for communication and interaction.(00:06:47) Runaway DesignThe concept of runaway design and its implications in the modern world.(00:09:29) Intangibles and ActionablesThe distinction between actionables and intangibles, and how these concepts can be applied beyond design.(00:12:47) Using Stories in DesignHow storytelling helps envision and communicate future impacts of design.(00:16:20) Emotion in InnovationThe role of emotions in driving innovation, communication, and design.(00:19:03) The Final Three QuestionsScott shares what he is currently designing, a communicator he admires, and his ingredients for successful communication.(00:23:17) Conclusion
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    26 mins
  • 155. Can We Be Candid? How to Communicate Clearly and Directly

    155. Can We Be Candid? How to Communicate Clearly and Directly
    Aug 13 2024
    Navigators know the shortest distance between two points is a straight line. In charting a course through communication, Susan Rice says the best route is often the most direct.Throughout her career at the forefront of American diplomacy and foreign policy, Rice has been no stranger to high-stakes situations that hinge on clear and candid communication. As she says, “I'm very direct. I don't believe in playing games, going around people, and being passive-aggressive. I shoot straight.” Rice graduated from Stanford University in 1986 and served as the US Ambassador to the United Nations from 2009 to 2013 and the National Security Advisor from 2013 to 2017. She is currently the Bernard and Susan Liautaud Visiting Fellow. Rice is the author of Tough Love: My Story of the Things Worth Fighting For.But beyond being direct herself, Rice knows the value of allowing others to be direct with her. “If you give it, you got to be able to take it,” she says. “I've benefited at various stages of my career from colleagues who've been kind enough to give me the hard truths or the tough love to enable me to be better and help me to recognize where I'm falling short.”In this episode of Think Fast, Talk Smart, Rice and host Matt Abrahams discuss how to foster personal and professional relationships where candidness can thrive — even when communicating with those we don’t agree with.Episode Reference Links:Stanford Freeman Spogli Institute Profile: Susan E. RiceSusan’s Book: Tough LoveEp.35 Leading from the Hot Seat: How to Communicate Under Pressure Website / YouTubeConnect:Email Questions & Feedback >>> thinkfast@stanford.eduEpisode Transcripts >>> Think Fast Talk Smart WebsiteNewsletter Signup + English Language Learning >>> FasterSmarter.ioThink Fast Talk Smart >>> LinkedIn Page, Instagram, YouTubeMatt Abrahams >>> LinkedInStanford GSB >>> LinkedIn & TwitterChapters:(00:00:00) IntroductionHost Matt Abrahams introduces guest Dr. Susan Rice, former White House official and representative to the United Nations.(00:00:56) Leadership PrinciplesSusan discusses vision, direction, and the importance of people in leadership.(00:03:10) Giving and Receiving FeedbackImportance of direct communication and the value of constructive feedback.(00:05:01) Negotiation InsightsStrategies for understanding and leveraging positions in negotiations(00:06:50) Enjoyment of NegotiationThe skills and satisfaction involved in successful negotiations.(00:07:59) Standing OutAdvice for those who find themselves different from others in their professional environments.(00:10:33) The Final Three QuestionsSusan shares how she balances family political differences, communicators she admires, and ingredients for successful communication.(00:16:17) Conclusion
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    18 mins
  • 154. Best of: Communicating Better as a Leader

    154. Best of: Communicating Better as a Leader
    Aug 6 2024

    "In a leadership role, so much more of communication is about connecting with people, establishing shared humanity, motivating them, inspiring them, sometimes challenging them."

    On August 1, 2024, Jonathan D. Levin, the tenth dean of Stanford Graduate School of Business, was appointed the President of Stanford University. In this Think Fast, Talk Smart episode from 2022, Levin reflects on the importance of communication as a leader. There is a balance, he says, in being direct with your dialogue, while also "leaving space for people to form their own opinions, to discuss ideas, to debate."


    Episode Reference Links:

    • Stanford Profile: Jonathan Levin
    • Original Episode: Ep.68 Directive vs. Dialogue: Communicating Better as a Leader Website / YouTube


    Connect:

    • Email Questions & Feedback >>> thinkfast@stanford.edu
    • Episode Transcripts >>> Think Fast Talk Smart Website
    • Newsletter Signup + English Language Learning >>> FasterSmarter.io
    • Think Fast Talk Smart >>> LinkedIn Page, Instagram, YouTube
    • Matt Abrahams >>> LinkedIn
    • Stanford GSB >>> LinkedIn & Twitter


    Chapters:

    (00:00:00) Introduction

    Host Matt Abrahams introduces guest Jon Levin, Dean of Stanford Graduate School of Business.

    (00:01:33) Evolution of Communication in Leadership

    How Jon’s communication has evolved over his career.

    (00:03:30) Best Practices in Leadership Communication

    Communicating with clarity during times of ambiguity and challenge.

    (00:06:16) The Future of Communication in Business

    The role of communication in business leadership and education.

    (00:07:00) Teaching Capitalism Amid Societal Issues

    How Stanford GSB educates students on capitalism while addressing modern challenges.

    (00:10:35) Expanding Business Education

    The Stanford GSB’s initiatives to reach and educate a broader audience.

    (00:13:02) The Final Three Questions

    John shares his best communication advice, a communicator he admires and ingredients for successful communication.

    (00:15:17) Conclusion
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    17 mins
  • 153. Listen Up, Leaders: A Record-Setting Coach’s Guide to Communication

    153. Listen Up, Leaders: A Record-Setting Coach’s Guide to Communication
    Jul 30 2024
    Tara VanDerveer has more wins than any other coach in NCAA basketball history. But as she says, motivating and leading teams isn’t about barking orders. Communication, she says, “It starts, number one, with listening.”For VanDerveer, leadership isn’t about a power dynamic, but a collaboration between her and her team. “I can't do it by myself and they can't do it by themselves. But as a team, we can,” she says. From seeking opinions from her assistant coaches to connecting with players about life outside the gym, VanDerveer recognizes that championships are won through communication. “The relationships that you have with your players, the communication that you have with them, will determine your success as a coach,” she says.In this episode of Think Fast, Talk Smart, VanDerveer and host Matt Abrahams explore more communication insights from on and off the court — being clear and concise, giving praise and positive feedback, and letting go of perfectionism.Episode Reference Links:Stanford Cardinal Profile: Website Ep.102 Create Presence: How to Communicate in a Way Others Can Feel Website / YouTube Ep.35 Leading From The Hot Seat: How To Communicate Under Pressure Website / YouTube Connect:Email Questions & Feedback >>> thinkfast@stanford.eduEpisode Transcripts >>> Think Fast Talk Smart WebsiteNewsletter Signup + English Language Learning >>> FasterSmarter.ioThink Fast Talk Smart >>> LinkedIn Page, Instagram, YouTubeMatt Abrahams >>> LinkedInStanford GSB >>> LinkedIn & TwitterChapters:(00:00:00) IntroductionHost Matt Abrahams introduces guest Tara VanDerveer, former Stanford University basketball coach.(00:00:59) Building Trust and OpennessFostering an environment where players feel comfortable being challenged and pushing themselves.(00:01:52) Communicating Under PressureStrategies for speaking clearly and concisely during crucial moments in games.(00:05:24) Motivation and FocusMotivating a team during challenging times and keeping them focused after successes.(00:07:26) The Value of RoutineThe value and impact of routines in practice and performance.(00:09:01) Positive Feedback and PraiseBalancing constructive criticism with positive feedback to foster player growth.(00:10:46) Taking RisksInsights on taking risks in career and coaching strategies.(00:12:56) Dual Role of CoachingThe dual role of a coach in ensuring both athletic and personal growth for players.(00:14:11) Handling Turnover and OnboardingManaging player turnover and integrating new team members.(00:16:39) Managing EmotionsTechniques for staying calm and focused during high-emotion situations.(00:17:55) Handling Mistakes and Staying PositiveMethods for helping players move past mistakes and stay focused.(00:19:35) Equity in SportsAddressing and advocating for equity between women's and men's sports.(00:21:21) Final Three QuestionsTara shares how to accept praise, two communicators she admires, and her recipe for successful communication.(00:26:30) Conclusion
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    28 mins