Showing results by narrator "Stephen R. Thorne" in All Categories

A positive customer experience is absolutely essential to keeping your business relevant. Today's business owners need to know how to connect and engage with their customers through a variety of different channels, including online reviews and word of mouth. Customer Experience for Dummies helps you listen to your customers and offers friendly, practical, and easy-to-implement solutions for incorporating customer engagement into your business plans and keep the crowds singing your praises.

"The Lord is my shepherd." Thus begins the most beloved of all Psalms - and thus begins a thousand-year journey through the Bible. Prophets, apostles, and Jesus himself took up this image from David, reshaping it, developing it, and applying it to their own situations and needs.

Tess Janver and Cole Cavanaugh fell deeply in love in college. Then, he disappeared without a word. She feared the worst, or thought she did. After seven years, he returns as a beefed-up version of his former self. That's not the only thing different. As someone working in a preternatural criminal investigation unit and the daughter of a senator determined to rid the world of dangerous shifters, Tess is caught between performing her duty to humans by protecting the only family she has left and risking her heart to a man who, once, destroyed it.

Given how quickly its operations have achieved global impact, it may seem that the Islamic State materialized suddenly. In fact, al-Qaeda's operations chief, Sayf al-Adl, devised a seven-stage plan for jihadis to conquer the world by 2020 that included reestablishing the Caliphate in Syria between 2013 and 2016. Despite a massive schism between the Islamic State and al-Qaeda, al-Adl's plan has proved remarkably prescient. In summer 2014, ISIS declared itself the Caliphate after capturing Mosul, Iraq - part of stage five in al-Adl's plan.

This insightful guide provides a proven process for strategy design combined with The Nine Elements of Organizational Identity framework to align action for success. Whether you're a seasoned executive or a budding entrepreneur, this book is packed with valuable resources.

Leading archaeogeneticist Johannes Krause and journalist Thomas Trappe investigate what DNA can tell us about how we got where we are and what our future might be. They show how the first humans were defeated again and again and suffered fatal setbacks, and how Homo sapiens succeeded in conquering continents, overcoming natural borders, and bringing other species under its control. But the genetic blueprint that enabled us to get to the place where we are today had one flaw: it didn't factor in planetary boundaries.

Led by Dan S. Kennedy, with the support of Forrest Walden and Jim Cavale, the co-founders of Iron Tribe Fitness, and other marketing/branding vets including Bill Gough, the number-one marketing adviser to Allstate agents; Steve Adams, CEO of a chain of 21 retail stores and an e-commerce business, and Nick Nanton, of the Dicks-Nanton Celebrity Branding Agency, entrepreneurs learn how to develop and gain profit from their personal or business brand-without corporate-sized investment.

Random Acts of Automation dives deep into the hidden consequences of our rapid automation, examining the forces that will reshape the current workforce. This book focuses on real people—fast-food workers, warehouse staff, customer service agents, even lawyers and tech professionals—all facing the impact of automation. In its chapters, you will find practical solutions to your workplace concerns about AI. This isn't just about understanding your current job; it's about seeing where automation will take you and how you can thrive.

AMPossible is the go-to guide for every amputee from the first day after limb loss to the day they get their life back.

Fans of the greatest reindeer of all will have a double helping of Christmas fun with this collection, which includes the title story plus Rudolph Shines Again. Near and dear to so many hearts, this is the story, the original story, of Rudolph the Red-Nosed Reindeer, written by Robert L. May in 1939. Rudolph, loveable and generous, humble and good, embodies the spirit of Christmas, and reminds us of the magical possibilities that exist within us all.

This wonderful collection of 18 short stories includes work by some of literature's most treasured names, including Mark Twain, Edgar Allan Poe, James Joyce, Virginia Woolf, F. Scott Fitzgerald, Oscar Wilde, and many more. This superlative treasury includes "The Cask of Amontillado" by Edgar Allan Poe; "A Piece of String" by Guy Le Maupassant; "The Story of an Hour" by Kate Chopin; "The Mark on the Wall" by Virginia Woolf; "Nuns at Lunch" by Aldous Huxley, and many more!

In 1967, seven young men, members of a twelve-man expedition led by twenty-four-year-old Joe Wilcox, were stranded at 20,000 feet on Alaska's Mount McKinley in a vicious Arctic storm. Ten days passed while the storm raged, yet no rescue was mounted. All seven perished in what remains the most tragic expedition in American climbing history.

Billy Ed and Dory Barnes left the honky-tonk in Tombley's Walk on a warm Texas night. They were looking for a little privacy. They never returned. Billy Ed's body was found soon after, ripped to pieces by a savage, wolf-like creature that walked on two legs. Dory survived the brutal attack. But she has been changed into something horribly, inexplicably... different.

From the national best-selling author of Racing Weight, Matt Fitzgerald exposes the irrationality, half-truths, and downright impossibility of a "single right way" to eat and reveals how to develop rational, healthy eating habits.

In October 1859, abolitionist John Brown led a raid on the federal armory at Harpers Ferry. His goal was to secure weapons and start a slave rebellion. The raid was a failure, but it galvanized the nation and sparked the Civil War. Still one of the most controversial figures in American history, John Brown's actions raise interesting questions about unsanctioned violence that can be justified for a greater good.

There's no reason your money should be sitting in a bank account. By learning value investing, you can reap the rewards of consistent, reliable gains that can make you a millionaire by the time you retire. Don't just work for your money - put your money to work for you and retire in style.

In Strong Supply Chains Through Resilient Operations: Five Principles for Leaders to Win in a Volatile World, a team of dedicated veteran operations strategists delivers a practical and hands-on discussion of how to future-proof your company's supply chains through a relentless focus on resilience. In the book, you'll discover how to shift your firm's emphasis from "low-cost" to "low volatility" as you protect your company against the supply and demand shocks associated pandemics, wars, labor disputes, and trade conflicts.

As a former chief human resources officer, head of Global HR Research and Analytics at a Fortune 100, and thought leader on this subject, Salvatore Falletta has witnessed first-hand the emergence of "creepy analytics" as a hot-button issue. In this one-of-a-kind guide, Falletta delivers a proven step-by-step process for establishing HR analytics capabilities that serve employees and organizations alike.

If you have an anxiety disorder or experience anxiety symptoms that interfere with your day-to-day life, you can benefit from learning four simple skills that therapists use with their clients. These easy-to-learn skills are at the heart of dialectical behavior therapy (DBT), a cutting-edge therapeutic approach that can help you better manage the panic attacks, worries, and fears that limit your life and keep you feeling stuck. In The Dialectical Behavior Therapy Skills Workbook for Anxiety, you'll learn how to use each of these skills to manage your anxiety, worry, and stress.

Lyme Disease is a substantial problem. While the CDC reported 427,000 new cases in 2017 based on surveillance criteria, actual numbers based on clinical diagnosis put that number at over one million. It is now well accepted that 10 to 20 percent of these cases go on to become a chronic illness.