Joseph A. Michelli
AUTHOR

Joseph A. Michelli

Business & Careers
Tap the gear icon above to manage new release emails.
Hello, I am Joseph, a business consultant, professional speaker, author, & professor. My books include: 1) The New Gold Standard - 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company 2) Stronger Through Adversity - World-Class Leaders Share Pandemic-Tested Lessons on Thriving During the Toughest of Challenges 3) The Airbnb Way - 5 Leadership Lessons for Igniting Growth through Loyalty, Community, & Belonging 4) Driven to Delight - Delivering World-Class Customer Experience the Mercedes-Benz Way 5) Leading the Starbucks Way - 5 Principles for Connecting with Your Customers, Your Products, & Your People 6) The Starbucks Experience: 5 Principles for Turning Ordinary into Extraordinary 7) Prescription for Excellence: Leadership Lessons for Creating a World-Class Customer Experience from UCLA Health Systems 8) The Zappos Experience - 5 Principles to Inspire, Engage, and WOW 9) When Fish Fly - Lessons for Creating a Vital and Energized Workplace from The World Famous Pike Place Fish Market (co-authored with the owner of the market, Johnny Yokoyama). 10) The MindChamps Way - How to Turn an Idea Into A Global Movement 11) Customer Magic - The Macquarie Way: How to Reimagine Customer Experience to Transform Your Business 12) Humor, Play, & Laughter: Stress-proofing Life with Your Kids
Read more Read less
Not an Audible member?
From £7.99/month after 30 days. Renews automatically. See here for eligibility.
Start your free 30-day trial

Best Sellers

Product list
  • Customer Magic: The Macquarie Way cover art

    Regular price: £16.99 or 1 Credit

    Sale price: £16.99 or 1 Credit

    Try for £0.00
  • The Starbucks Experience cover art

    Regular price: £10.99 or 1 Credit

    Sale price: £10.99 or 1 Credit

    Try for £0.00
  • The Airbnb Way cover art

    • The Airbnb Way

    • 5 Leadership Lessons for Igniting Growth Through Loyalty, Community, and Belonging
    • By: Joseph A. Michelli
    • Narrated by: Joseph Michelli
    • Length: 8 hrs and 8 mins
    • Release date: 10-08-21
    • Language: English
    • 4 out of 5 stars 1 rating

    Regular price: £12.99 or 1 Credit

    Sale price: £12.99 or 1 Credit

    Try for £0.00
  • Stronger Through Adversity cover art

    Regular price: £12.99 or 1 Credit

    Sale price: £12.99 or 1 Credit

    Try for £0.00
  • The Starbucks Experience cover art

    Regular price: £12.99 or 1 Credit

    Sale price: £12.99 or 1 Credit

    Try for £0.00
  • Prescription for Excellence cover art

    Regular price: £12.99 or 1 Credit

    Sale price: £12.99 or 1 Credit

    Try for £0.00

Are you an author?

Help us improve our Author Pages by updating your bibliography and submitting a new or current image and biography.
Visit Amazon Author Central