In this engaging conversation that happened live at ASHHRA25 in Albuquerque, Felicia Miller, EVP and Chief Talent Officer, dives deep into the success and challenges faced at Parkland Health. Here's a sneak peek of what you can expect:

• Successful Workforce Strategies: Felicia shares Parkland Health's impressive retention rates, low vacancy rates, and how they've successfully kept the workforce engaged and thriving.
• Service Excellence and Human Experience: Discover what "service excellence" means at Parkland Health, as Felicia emphasizes the importance of creating a positive experience for employees, providers, and patients alike.
• Technology Transformation: Learn about Parkland Health's transition from PeopleSoft to Workday, and how they're ensuring a seamless shift without compromising their effective processes.
• Career Development and AI: Felicia passionately discusses how Parkland Health focuses on career development and the exciting future of integrating AI to enhance—not replace—the human workforce.

Felicia's vision for the future of HR at Parkland is truly inspiring, as she aims to transition her department from "Flintstones to Jetsons!" Her leadership ensures that Parkland remains an employer of choice for those with a calling to serve.

Make sure to tune in for these incredible insights and more! And remember, ASHHRA26 is happening next May in Savannah, Georgia. Mark your calendars for another opportunity to connect and grow with us.

Listen to the full episode now and join us on this transformative journey with Felicia Miller!

Warm regards,

The ASHHRA Podcast Team

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