In today’s episode, recorded following a panel discussion at the Insurtech NY 2024 Spring Conference, Andrew Schwartz, a Senior Analyst at Celent, joins host Rob Savitsky to explore the use of generative AI and advanced analytics in insurance claims management. They delve into various applications, from first notice of loss to claims triaging, highlighting the potential for generative AI to enhance adjusters’ efficiency and elevate the customer experience. Listen in for an analyst’s perspective on these topics, and gain insights into the latest regulatory developments, including expectations outlined in the NAIC Model Bulletin regarding AI utilization by insurance companies.

Learn more about Celent by visiting celent.com and connect with Andrew on LinkedIn: linkedin.com/in/andrew-schwartz-celent/

Check out all our other episodes and follow, rate and review Conversations on the Creek on Apple Podcasts, Spotify, and by visiting duckcreek.com/podcasts.

In today’s episode, Meredith Barnes-Cook, Partner at Resource Pro joins host Rob Savitsky to discuss the state of chatbots in P&C insurance.

Given the rise of generative AI, how are today’s bots different from those of the prior generation? What are the biggest opportunities for insurers to leverage them across their operations? How will they impact the day-to-day life of the individual claim adjustor or underwriter?

Recorded during a networking break at the Insurtech NY 2024 Spring conference, listen in for a quick hitting discussion.

Learn more about Resource Pro by visiting resourcepro.com and connect with Meredith on LinkedIn: linkedin.com/in/meredithbarnes-cook

Check out all our other episodes and follow, rate and review Conversations on the Creek on Apple Podcasts, Spotify, and by visiting duckcreek.com/podcasts.

In today’s episode, Oliver Werneyer, VP of Product Strategy and Innovation at Duck Creek sits down with Bernhard Schneider of PwC to discuss the importance of payments for the insurance industry. Insurers are under immense pressure to reduce their costs, better meet customers’ expectations and innovate and grow their business. We explore how critical payments is to the overall insurance value chain, why insurers struggle to comprehend how much they are even spending on the payments capabilities they provide, and discuss the potential savings insurers can extract from a next generation payments setup. Finally, the discussion also covers what the major opportunities are for insurers in providing better customer experience and customer loyalty across several use cases.

As mentioned on the show, Duck Creek Payments is now available in the US. By providing a single connection to the entire payments ecosystem, Duck Creek Payments allows insurers to maximize the business value from payments with minimal heavy lifting, massively reduced cost and full compliance. Learn more about Duck Creek Payments by visiting duckcreek.com/product/payments.

Also, the Duck Creek and PWC joint payments white paper is available now: https://www.pwc.ch/en/insights/fs/insurance-payment-transformation.html.

Check out all our other episodes and follow, rate and review Conversations on the Creek on Apple Podcasts, Spotify, and by visiting www.duckcreek.com/podcasts.