In today’s episode, Oliver Werneyer, VP of Product Strategy and Innovation at Duck Creek sits down with Bernhard Schneider of PwC to discuss the importance of payments for the insurance industry. Insurers are under immense pressure to reduce their costs, better meet customers’ expectations and innovate and grow their business. We explore how critical payments is to the overall insurance value chain, why insurers struggle to comprehend how much they are even spending on the payments capabilities they provide, and discuss the potential savings insurers can extract from a next generation payments setup. Finally, the discussion also covers what the major opportunities are for insurers in providing better customer experience and customer loyalty across several use cases.

As mentioned on the show, Duck Creek Payments is now available in the US. By providing a single connection to the entire payments ecosystem, Duck Creek Payments allows insurers to maximize the business value from payments with minimal heavy lifting, massively reduced cost and full compliance. Learn more about Duck Creek Payments by visiting duckcreek.com/product/payments.

Also, the Duck Creek and PWC joint payments white paper is available now: https://www.pwc.ch/en/insights/fs/insurance-payment-transformation.html.

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