• Ep#37: Why your customer experience will fail if you ignore EX

  • Sep 18 2024
  • Length: 52 mins
  • Podcast

Ep#37: Why your customer experience will fail if you ignore EX

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  • Summary

  • We often focus on creating a seamless customer experience (CX), but what happens when we ignore employee experience (EX)? In this episode, Dr. Dani and Designer Peter dive into the often-overlooked connection between EX and CX, exploring why great customer experiences depend on happy, engaged employees.

    In this episode, you will:
    • understand the direct relationship between employee experience and customer satisfaction
    • learn why neglecting EX leads to higher turnover, lower productivity, and poor CX outcomes
    • discover practical ways to improve EX and elevate your overall business performance
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Economics Social Sciences Science
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