In this episode, we dive deep into the art of building a successful gym business through effective leadership, staffing, and community-building with Jake (Head of Sales and Community) and Tyler (General Manager) from Madisons in Sussex. With over a decade of combined experience in the fitness industry, they share how Madisons has grown from 150 to 400 members by nurturing their team, providing top-notch service, and creating a strong community. Learn how to empower your coaches, streamline operations, and provide an A-star service that keeps clients coming back. Whether you're a gym owner or PT, this episode is packed with actionable insights to take your fitness business to the next level.
-The Madisons Method: How they hire, onboard, and retain A-star staff.
-How Madisons scaled from 150 members to 400 members by empowering their team and streamlining operations.
-Sales strategies that help gym owners and coaches overcome common objections.
-The biggest red flags you need to look for when hiring new staff.
00:00:00 - Introduction
00:00:05 - The Journey of a Gym Manager
00:00:07 - Roles and Responsibilities
00:00:11 - The Role of Sales and Community
00:00:17 - Importance of A-star Product and People
00:00:27 - Challenges of Sales and Marketing
00:00:40 - The Drive for Self-Improvement
00:02:40 - The Importance of Personal Development
00:05:57 - The Role of a General Manager
00:06:26 - The Transition from Senior Coach to Head of Sales
00:08:13 - The Importance of the Right Fit in Sales
00:11:08 - The Importance of Transparency in Business
00:12:39 - The Role of a Mentor in Career Development
00:18:50 - Sales in the Fitness Industryi
00:19:04 - Sales Targets and Conversion Rates
00:19:52 - Sales Process and Follow-ups
00:21:22 - Onboarding Process
00:21:43 - Overcoming Objections and Persistence
00:22:34 - The Importance of Sales in Business
00:23:50 - Sales Time Management
00:30:52 - Sales and Coaching Mindset
00:31:40 - Onboarding Process After Sales
00:35:27 - Touch Points During Onboarding
00:38:27 - Sales Process
00:42:22 - Retention Strategy
00:43:34 - Client Retention Rate
00:44:21 - Identifying Client Attendance Issues
00:45:36 - Team Meetings
00:46:26 - Training Session Setup
00:47:16 - Training Session Personalization
00:52:02 - Continuing Professional Development (CPD)
00:54:44 - Hiring Process
00:56:58 - Staffing for Gym Owners
00:57:33 - Onboarding Process for New Coaches
00:58:32 - Developing the Madison's Method
00:58:56 - Shadowing and Coaching Principles
01:00:39 - Staff Development and Role Progression
01:01:41 - Probation Period and Red Flags
01:03:59 - Delivery of Programming and Sessions
01:05:58 - Programming Responsibilities
01:06:07 - Programming for Different Class Concepts
01:06:40 - Programming for Safety and Flow
01:07:27 - Challenges in Programming
01:08:31 - Structure of Sessions
01:08:53 - Community Responsibilities
01:10:41 - Community Engagement and Events
01:11:48 - Leadership Lessons
01:13:18 - Dealing with Conflicts and Performance Issues
01:14:54 - Feedback and Performance Monitoring
01:16:16 - Advice for Gym Owners
To find out how Fitness Marketing Agency can help your Fitness Business, book a demo call using the link below: https://fitnessmarketing.agency/high-growth?comet_source=jaketylerpodcast
Connect with Fitness Marketing Agency on Instagram: https://www.instagram.com/fitnessmarketingagency/.
Connect with Jake on Instagram https://www.instagram.com/jakeberney_/.
Connect with Tyler on Instagram https://www.instagram.com/tylerryanwilde/.
Connect with Madisons on Instagram https://www.instagram.com/madisonsofficial/.
This episode is sponsored by Harbiz, Grow your business with the #1 app for fitness professionals, personal trainers, yoga, pilates, physiotherapists, studios and nutritionists.
Click the link to find out more. https://harbiz.io/en/?source=FMA&utm_medium=PODCAST&utm_source=presentations&utm_campaign=PODCAST
