Showing titles in Customer Service
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The Customer Centricity Playbook
- Implement a Winning Strategy Driven by Customer Lifetime Value
- By: Peter Fader, Sarah Toms
- Narrated by: Steve Menasche
- Length: 4 hrs and 2 mins
- Unabridged
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Not all customers are the same, regardless of how they appear on the surface. The most successful companies, from Amazon to Best Buy, understand their best customers are their most valuable asset, and they tailor their acquisition, development, and retention efforts to those customers. In The Customer Centricity Playbook, Wharton School professor Peter Fader and Wharton Interactive's executive director Sarah Toms help you see your customers as individuals rather than a monolith, so you can stop wasting resources by chasing down product sales to each and every consumer.
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Not for a new marketer
- By Burt on 24-05-24
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The Customer Centricity Playbook
- Implement a Winning Strategy Driven by Customer Lifetime Value
- Narrated by: Steve Menasche
- Length: 4 hrs and 2 mins
- Release date: 11-06-19
- Language: English
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Dealing with Difficult People
- By: Roy Lilley
- Narrated by: Timothy Andrés Pabon
- Length: 3 hrs and 41 mins
- Unabridged
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Workplaces are filled with all types of people, and some of them can be very difficult to get along with. By understanding difficult people and their behaviors, a savvy individual can resolve the awkward and problematic situations they create. Dealing with Difficult People looks at difficult behavior - what drives it and how to cope with it by managing aggression, avoiding awkward situations, and keeping calm. This third edition provides tools and techniques for dealing with difficult customers, difficult people in the digital sphere, and difficult bosses.
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Couldn’t get past the first 15 minutes - awful narrator
- By C on 10-09-21
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Dealing with Difficult People
- Narrated by: Timothy Andrés Pabon
- Length: 3 hrs and 41 mins
- Release date: 28-05-19
- Language: English
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LinkedIn the Sandler Way
- 25 Secrets That Show Salespeople How to Leverage the World’s Largest Professional Network
- By: Sandler Systems Inc.
- Narrated by: Sean Pratt
- Length: 1 hr and 54 mins
- Unabridged
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LinkedIn the Sandler Way, the first audiobook release from Sandler Training and LinkedIn, offers powerful, cutting-edge best practices for effective social selling with LinkedIn. Its 25 discussions uncover big ideas for prospecting and selling online - ideas that typically haven't yet become part of a sales team's daily culture. Within just a few days, you can learn, adopt, and model these LinkedIn best practices so that they become consistent behaviors for everyone in your organization who sells for a living.
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Helpful, but also one long sales pitch
- By Allan Rennebo Jepsen on 04-05-19
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LinkedIn the Sandler Way
- 25 Secrets That Show Salespeople How to Leverage the World’s Largest Professional Network
- Narrated by: Sean Pratt
- Length: 1 hr and 54 mins
- Release date: 01-12-17
- Language: English
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Hug Your Haters
- How to Embrace Complaints and Keep Your Customers
- By: Jay Baer
- Narrated by: Jay Baer
- Length: 5 hrs and 36 mins
- Unabridged
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Technology has evaporated the barriers of complaint. With smartphones and always-on Internet access, consumers complain more often and across more channels, many of them public. This requires a completely new system for instantly finding, evaluating, and addressing these complaints. Jay Baer and Edison Research conducted a landmark study of more than 2,000 consumers and found that not all complainers ("haters") are created equal.
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Excellent, very useful and enjoyable
- By Oli on 20-12-20
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Hug Your Haters
- How to Embrace Complaints and Keep Your Customers
- Narrated by: Jay Baer
- Length: 5 hrs and 36 mins
- Release date: 01-03-16
- Language: English
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The Power of Nice
- How to Conquer the Business World with Kindness
- By: Linda Kaplan Thaler, Robin Koval
- Narrated by: Linda Kaplan Thaler, Robin Koval
- Length: 2 hrs and 58 mins
- Unabridged
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Linda Kaplan Thaler and Robin Koval have moved to the top of the advertising industry by following a simple but powerful philosophy: it pays to be nice. While so many companies encourage a dog-eat-dog mentality, The Kaplan Thaler Group has succeeded through chocolate and flowers.
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There is wisdom in the ages
- By GeorgeSavva on 06-02-24
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The Power of Nice
- How to Conquer the Business World with Kindness
- Narrated by: Linda Kaplan Thaler, Robin Koval
- Length: 2 hrs and 58 mins
- Release date: 24-07-07
- Language: English
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No B.S. Trust Based Marketing
- The Ultimate Guide to Creating Trust in an Understandibly Un-trusting World
- By: Dan S Kennedy
- Narrated by: Tom Gallagher
- Length: 7 hrs and 7 mins
- Unabridged
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Internationally recognized “millionaire maker,” Dan S. Kennedy, joined by entrepreneur and financial consultant, Matt Zagula, show you how to break down the barriers caused by the “trust no one” mantra invading every customer’s mind today. They deliver an eye-opening look at the core of all business—trust, and teach you the secrets to gaining it, keeping it, and using it to build competitive differentiation, create price elasticity, attract more affluent clients, and inspire referrals.
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No B.S. Trust Based Marketing
- The Ultimate Guide to Creating Trust in an Understandibly Un-trusting World
- Narrated by: Tom Gallagher
- Series: Nightingale-Conant: Marketing
- Length: 7 hrs and 7 mins
- Release date: 29-12-22
- Language: English
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Customer Experience for Dummies
- By: Roy Barnes, Bob Kelleher
- Narrated by: Stephen R. Thorne
- Length: 11 hrs and 6 mins
- Unabridged
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A positive customer experience is absolutely essential to keeping your business relevant. Today's business owners need to know how to connect and engage with their customers through a variety of different channels, including online reviews and word of mouth. Customer Experience for Dummies helps you listen to your customers and offers friendly, practical, and easy-to-implement solutions for incorporating customer engagement into your business plans and keep the crowds singing your praises.
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Customer Experience for Dummies
- Narrated by: Stephen R. Thorne
- Length: 11 hrs and 6 mins
- Release date: 30-06-20
- Language: English
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Building Brand Communities: How Organizations Succeed by Creating Belonging
- By: Carrie Melissa Jones, Charles Vogl
- Narrated by: Caroline Miller
- Length: 8 hrs and 10 mins
- Unabridged
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An authentic brand community is more than just people buying your product or working alongside one another. This audiobook articulates the critical roles of mutual concern, common values, and shared experiences in creating fiercely loyal customer and collaborator relationships. Carrie Melissa Jones and Charles Vogl argue that in an authentic and enriching community, members have mutual concern for one another, share personal values, and join together in meaningful shared experiences, whether online or off. On the deepest level, brands must help members grow into who they want to be.
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Building Brand Communities: How Organizations Succeed by Creating Belonging
- Narrated by: Caroline Miller
- Length: 8 hrs and 10 mins
- Release date: 15-05-20
- Language: English
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Becoming the Change
- Leadership Behavior Strategies for Continuous Improvement in Healthcare
- By: John Toussaint, Kim Barnas, Emily Adams - contributor
- Narrated by: Kyle Tait
- Length: 5 hrs and 37 mins
- Unabridged
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Health care is in the midst of a massive disruption. With financial structures in tatters and the future uncertain, this is the moment to begin the revolution. But first, leaders need to learn how to support staff at all levels as they make transformational improvements in care. This book demonstrates that real change is very personal and has to start at the top - whether you're an executive, governing board member, manager, or physician.
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AI cloned reading
- By Peter635 on 11-06-24
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Becoming the Change
- Leadership Behavior Strategies for Continuous Improvement in Healthcare
- Narrated by: Kyle Tait
- Length: 5 hrs and 37 mins
- Release date: 14-07-21
- Language: English
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Lean Customer Development
- Building Products Your Customers Will Buy
- By: Cindy Alvarez
- Narrated by: Chelsea Kwoka
- Length: 7 hrs and 23 mins
- Unabridged
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How do you develop products that people will actually use and buy? This practical guide shows you how to validate product and company ideas through customer development research - before you waste months and millions on a product or service that no one needs or wants. With a combination of open-ended interviewing and fast and flexible research techniques, you’ll learn how your prospective customers behave, the problems they need to solve, and what frustrates and delights them
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Lean Customer Development
- Building Products Your Customers Will Buy
- Narrated by: Chelsea Kwoka
- Length: 7 hrs and 23 mins
- Release date: 05-02-21
- Language: English
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The Power of Why
- Breaking Out in a Competitive Marketplace
- By: C. Richard Weylman
- Narrated by: Jeff Cummings
- Length: 4 hrs and 50 mins
- Unabridged
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Does your competitor always get the sale, even though your products and service are just as good - if not better? The Power of Why tells listeners how to elevate their business performance regardless of their situation or position. Offering the same actionable, hands-on strategies Weylman has used to help companies of all sizes grow in the toughest conditions, The Power of Why is the new manual for business survival and growth.
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Great read if thinking about UVP’s
- By DLLE on 29-04-23
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The Power of Why
- Breaking Out in a Competitive Marketplace
- Narrated by: Jeff Cummings
- Length: 4 hrs and 50 mins
- Release date: 23-04-13
- Language: English
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The Excellence Dividend
- By: Tom Peters
- Narrated by: Tom Peters
- Length: 11 hrs and 36 mins
- Unabridged
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Tom Peters, the international best-selling author of In Search of Excellence, which has sold over one million copies, concludes his 15 definitive rules on professional excellence and why, today, they are more important than ever. The Excellence Dividend is a critical new book from one of today's leading visionaries in business. This year's winner of the Thinkers 50 Lifetime Achievement Award and the CEO Reads Lifetime Contribution to the Business Book Industry Award, Tom Peters is one of the world's most revered management gurus and global business thinkers.
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Great book, not the best format for audio
- By Daniel on 20-07-18
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The Excellence Dividend
- Narrated by: Tom Peters
- Length: 11 hrs and 36 mins
- Release date: 19-04-18
- Language: English
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Stop Acting like a Seller and Start Thinking like a Buyer
- Improve Sales Effectiveness by Helping Customers Buy
- By: Jerry Acuff, Wally Wood
- Narrated by: Matthew Porter
- Length: 6 hrs
- Unabridged
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People love to buy. They love taking home a great product, and they definitely love getting a great deal. But, unfortunately for anyone in sales, people hate being sold. They hate feeling like they've been convinced to buy something or tricked into a purchase - even if they want the product you're selling. That's why sales is harder than ever, and that's why you have to change the way you operate if you want to sell more and keep your customers coming back.
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Other people’s view
- By Ivelina Ruptsova on 14-04-24
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Stop Acting like a Seller and Start Thinking like a Buyer
- Improve Sales Effectiveness by Helping Customers Buy
- Narrated by: Matthew Porter
- Length: 6 hrs
- Release date: 30-10-14
- Language: English
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Get to Aha!
- Discover Your Positioning DNA and Dominate Your Competition
- By: Andy Cunningham
- Narrated by: Andy Cunningham
- Length: 6 hrs and 40 mins
- Unabridged
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Andy Cunningham has been at the forefront of tech and innovation since day one, and she's been helping companies create new product categories ever since. Now she reveals the winning framework she uses to transform markets and industries. Get to Aha! shows how to establish the kind of foundation world-class brands are built on. Too many business leaders fail to ask the most basic questions about their company.
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Much needed follow up to Al Ries/Jack Trout’s positioning
- By Amanda Newman on 22-08-23
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Get to Aha!
- Discover Your Positioning DNA and Dominate Your Competition
- Narrated by: Andy Cunningham
- Length: 6 hrs and 40 mins
- Release date: 05-08-21
- Language: English
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Emotional Intelligence for Sales Success
- Connect with Customers and Get Results
- By: Colleen Stanley
- Narrated by: Janet Ivey, Charity Spencer
- Length: 6 hrs and 53 mins
- Unabridged
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In Emotional Intelligence for Sales Success, you'll learn how to increase impulse control for better questioning and listening, which EI skills are related to likability and trust, how empathy leads to bigger sales conversations and more effective solutions, how emotional intelligence can improve prospecting efforts, which EI skills are most common among top sales producers, and much more. Customers can get product information and price comparisons online. The true differentiator between you and a bot is your ability to deftly solve problems and build relationships.
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Emotional Intelligence for Sales Success
- Connect with Customers and Get Results
- Narrated by: Janet Ivey, Charity Spencer
- Length: 6 hrs and 53 mins
- Release date: 21-04-20
- Language: English
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The Experience Mindset
- Changing the Way You Think About Growth
- By: Tiffani Bova, Tom Peters - foreword
- Narrated by: Tiffani Bova, Kaleo Griffith
- Length: 6 hrs and 30 mins
- Unabridged
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In the war for customer acquisition, businesses invest millions of dollars to improve customer experience. They deliver packages faster, churn out new products, and endlessly revamp their UI, often putting greater strain on employees for diminishing returns. According to Tiffani Bova, this siloed focus on customer experience – without considering the impact on your staff—actually hinders growth in the long run. The most successful companies adopt an Experience Mindset that strengthens both employee experience (EX) and customer experience (CX) at the same time.
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Excellent book on an important subject
- By LC on 24-06-23
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The Experience Mindset
- Changing the Way You Think About Growth
- Narrated by: Tiffani Bova, Kaleo Griffith
- Length: 6 hrs and 30 mins
- Release date: 06-06-23
- Language: English
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Inbound Selling
- How to Change the Way You Sell to Match How People Buy
- By: Brian Signorelli
- Narrated by: Kevin Stillwell
- Length: 7 hrs and 14 mins
- Unabridged
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Over the past decade, Inbound Marketing has changed the way companies earn buyers’ trust and build their brands - through meaningful, helpful content. But with that change comes unprecedented access to information in a few quick keystrokes. Enter the age of the empowered buyer, one who no longer has to rely on a sales rep to research their challenges or learn more about how a company’s offering might fit their needs. Now, with more than 60 percent of purchasing decisions made in the absence of a sales rep, the role of the rep itself has been called into question.
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Inbound Selling
- How to Change the Way You Sell to Match How People Buy
- Narrated by: Kevin Stillwell
- Length: 7 hrs and 14 mins
- Release date: 05-06-18
- Language: English
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Superconsumers
- A Simple, Speedy, and Sustainable Path to Superior Growth
- By: Eddie Yoon
- Narrated by: Chris Sorensen
- Length: 4 hrs and 14 mins
- Unabridged
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Pork dorks. Craftsters. American Girl fans. Despite their different tastes, these eclectic diehards have a lot in common: they're obsessed about a specific brand, product, or category. They pursue their passions with fervor, and they're extremely knowledgeable about the things they love. They aren't average consumers - they're superconsumers. Although small in number, superconsumers can have an outsized impact on a company's bottom line.
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The same idea repeated over and over
- By Kindle Customer on 19-09-23
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Superconsumers
- A Simple, Speedy, and Sustainable Path to Superior Growth
- Narrated by: Chris Sorensen
- Length: 4 hrs and 14 mins
- Release date: 05-05-17
- Language: English
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What Customers Crave
- How to Create Relevant and Memorable Experiences at Every Touchpoint
- By: Nicholas J. Webb
- Narrated by: James Foster
- Length: 7 hrs and 1 min
- Unabridged
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The best companies in the world discover what their customers desire - and then deliver it in memorable and deeply human experiences. How well do you know your customers? What Customers Crave examines how the hyper-connected economy is radically changing consumer expectations, and reveals what companies need to do to stay on top. The solution rests on two simple questions: What do your customers love? What do they hate? Find the answers, and you're well on your way to success
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a good CX book
- By dave on 08-12-20
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What Customers Crave
- How to Create Relevant and Memorable Experiences at Every Touchpoint
- Narrated by: James Foster
- Length: 7 hrs and 1 min
- Release date: 27-12-15
- Language: English
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Chief Customer Officer 2.0
- How to Build Your Customer-Driven Growth Engine
- By: Jeanne Bliss
- Narrated by: Christine Marshall
- Length: 7 hrs and 12 mins
- Unabridged
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Chief Customer Officer 2.0 will give you a proven framework that has launched and advanced the customer experience transformation in businesses around the world. And it will take years off your learning curve. Written by Jeanne Bliss, worldwide authority on customer experience, and preeminent thought leader on the role of the customer leadership executive, this book follows the five-competency model she uses to coach the C-Suite and chief customer officers.
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Chief Customer Officer 2.0
- How to Build Your Customer-Driven Growth Engine
- Narrated by: Christine Marshall
- Length: 7 hrs and 12 mins
- Release date: 17-10-23
- Language: English
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