Customer Service

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  • They Ask, You Answer cover art

    • They Ask, You Answer

    • A Revolutionary Approach to Inbound Sales, Content Marketing, and Today's Digital Consumer, Revised & Updated
    • By: Marcus Sheridan
    • Narrated by: Marcus Sheridan
    • Length: 9 hrs and 32 mins
    • Release date: 24-12-19
    • Language: English
    • 5 out of 5 stars 150 ratings

    • In today's digital age, the traditional sales funnel-marketing at the top, sales in the middle, customer service at the bottom - is no longer effective. To be successful, businesses must obsess over the questions, concerns, and problems their buyers have....

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  • Invent and Wander cover art

    • Invent and Wander

    • The Collected Writings of Jeff Bezos, with an Introduction by Walter Isaacson
    • By: Jeff Bezos, Walter Isaacson - introduction
    • Narrated by: L. J. Ganser
    • Length: 8 hrs and 55 mins
    • Release date: 17-11-20
    • Language: English
    • 4 out of 5 stars 68 ratings

    • In Jeff Bezos' own words, the core principles and philosophy that have guided him in creating, building, and leading Amazon and Blue Origin....

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  • The Startup Owner's Manual cover art

    • The Startup Owner's Manual

    • The Step-by-Step Guide for Building a Great Company
    • By: Steve Blank, Bob Dorf
    • Narrated by: Matthew Boston
    • Length: 12 hrs and 59 mins
    • Release date: 23-06-20
    • Language: English
    • 4.5 out of 5 stars 19 ratings

    • The Startup Owner's Manual guides you, step-by-step, as you put the Customer Development process to work....

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  • Lean Six Sigma: A Beginner’s Step-by-Step Guide to Implementing Six Sigma Methodology to an Enterprise and Manufacturin

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  • The Lean Product Playbook cover art

    • The Lean Product Playbook

    • How to Innovate with Minimum Viable Products and Rapid Customer Feedback
    • By: Dan Olsen
    • Narrated by: Walter Dixon
    • Length: 9 hrs and 54 mins
    • Release date: 19-05-16
    • Language: English
    • 4.5 out of 5 stars 113 ratings
    • The missing manual on how to apply Lean Startup to build products that customers love....

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  • The Fortune Cookie Principle cover art

    • The Fortune Cookie Principle

    • The 20 Keys to a Great Brand Story and Why Your Business Needs One
    • By: Bernadette Jiwa
    • Narrated by: Bernadette Jiwa
    • Length: 3 hrs and 37 mins
    • Release date: 12-08-13
    • Language: English
    • 4 out of 5 stars 27 ratings
    • It's not how good you are. It's how well you tell your story. Big corporations might have huge marketing and advertising budgets but you've got a story....

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  • Sales Management That Works cover art

    • Sales Management That Works

    • How to Sell in a World That Never Stops Changing
    • By: Frank V. Cespedes
    • Narrated by: Christopher Grove
    • Length: 9 hrs and 37 mins
    • Release date: 02-03-21
    • Language: English
    • 3.5 out of 5 stars 3 ratings

    • In this practical and research-based guide for sales managers, Harvard Business School professor Frank Cespedes offers essential strategies for thriving in an industry that never stops changing....

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  • Data-Driven Marketing cover art

    • Data-Driven Marketing

    • The 15 Metrics Everyone in Marketing Should Know
    • By: Mark Jeffery
    • Narrated by: Jim Meskemin
    • Length: 9 hrs and 35 mins
    • Release date: 09-07-20
    • Language: English
    • 3.5 out of 5 stars 2 ratings

    • How organizations can deliver significant performance gains through strategic investment in marketing....

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  • The Experience Business cover art

    • The Experience Business

    • Why Price-Focused Businesses Fail and What Winners Do Instead
    • By: James Sinclair
    • Narrated by: James Sinclair
    • Length: 3 hrs and 6 mins
    • Release date: 24-02-21
    • Language: English
    • 5 out of 5 stars 19 ratings

    • How is it that some companies seem to be able to charge sky-high prices and 'get away with it' while their competitors struggle to get...

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  • Driving Digital Strategy cover art

    • Driving Digital Strategy

    • A Guide to Reimagining Your Business
    • By: Sunil Gupta
    • Narrated by: Daniel Henning
    • Length: 7 hrs and 53 mins
    • Release date: 24-11-20
    • Language: English
    • 4.5 out of 5 stars 5 ratings

    • Digital transformation is no longer news - it's a necessity....

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  • The Agile Marketer cover art

    • The Agile Marketer

    • Turning Customer Experience into Your Competitive Advantage
    • By: Roland Smart
    • Narrated by: Don Hagen
    • Length: 6 hrs and 31 mins
    • Release date: 10-02-17
    • Language: English
    • 4 out of 5 stars 6 ratings
    • Marketing in the digital era is a whole new game: it's fundamentally about competing on the customer experience....

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  • Oversubscribed cover art

    • Oversubscribed

    • How to Get People Lined Up to Do Business with You (2nd Edition)
    • By: Daniel Priestley
    • Narrated by: Daniel Priestley
    • Length: 6 hrs and 33 mins
    • Release date: 09-03-20
    • Language: English
    • 4.5 out of 5 stars 138 ratings

    • Learn how to get your business oversubscribed in a crowded marketplace to make your business stand out and get people lining up to do business with you....

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  • Predictive Marketing cover art

    • Predictive Marketing

    • Easy Ways Every Marketer Can Use Customer Analytics and Big Data
    • By: Omer Artun, Dominique Levin PhD
    • Narrated by: Tim Andres Pabon
    • Length: 8 hrs and 44 mins
    • Release date: 13-06-17
    • Language: English
    • 3.5 out of 5 stars 2 ratings
    • Predictive Marketing is a predictive analytics primer for organizations large and small....

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  • The ChatGPT Advantage cover art

    • The ChatGPT Advantage

    • Transform Your Business with Artificial Intelligence
    • By: Diana Sterling
    • Narrated by: Vicky David
    • Length: 12 hrs and 33 mins
    • Release date: 08-09-23
    • Language: English
    • 5 out of 5 stars 52 ratings

    • Introducing the definitive guide to AI business transformation, The ChatGPT Advantage: Transform Your Business with Artificial Intelligence. This exclusive guide is more than audiobook—it's your ultimate roadmap to the AI-driven future of business....

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  • Human + Machine cover art

    • Human + Machine

    • Reimagining Work in the Age of AI
    • By: Paul R. Daugherty, H. James Wilson
    • Narrated by: Jamie Renell
    • Length: 5 hrs and 55 mins
    • Release date: 10-04-18
    • Language: English
    • 4 out of 5 stars 65 ratings
    • Look around you. Artificial intelligence is no longer just a futuristic notion. It's here right now - in software that senses what we need, supply chains that "think" in real time....

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  • TurboStrategy cover art

    • TurboStrategy

    • 21 Powerful Ways to Transform Your Business and Boost Your Profits Quickly
    • By: Brian Tracy
    • Narrated by: Brian Tracy
    • Length: 3 hrs and 40 mins
    • Release date: 18-12-09
    • Language: English
    • 4 out of 5 stars 6 ratings
    • Your business might be humming along fine, or it might be struggling to stay afloat. Either way, you know that your company has a lot more potential than the results show....

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  • Marketing Rebellion cover art

    • Marketing Rebellion

    • The Most Human Company Wins
    • By: Mark Schaefer
    • Narrated by: Mark Schaefer
    • Length: 7 hrs and 14 mins
    • Release date: 21-01-19
    • Language: English
    • 4.5 out of 5 stars 40 ratings

    • Are you overwhelmed by the breathtaking rate of change in the business world? Are confusing consumer trends, the unrelenting pace of technology, and the breakneck speed of digital marketing making you feel irrelevant and lost? Listen to find out more....

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  • Driving Innovation from Within cover art

    • Driving Innovation from Within

    • A Guide for Internal Entrepreneurs
    • By: Kaihan Krippendorff
    • Narrated by: Chris Sorensen
    • Length: 8 hrs and 2 mins
    • Release date: 11-02-20
    • Language: English
    • 4 out of 5 stars 8 ratings

    • In Driving Innovation from Within, strategist and advisor Kaihan Krippendorff disproves one of today's biggest business myths to highlight lessons for innovators and leaders. He reveals how many of the modern world's most impactful creations were invented by passionate employee innovators....

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  • The Product Book cover art

    • The Product Book

    • How to Become a Great Product Manager
    • By: Product School, Carlos González de Villaumbrosia, Josh Anon
    • Narrated by: Russell Newton
    • Length: 9 hrs and 8 mins
    • Release date: 30-01-19
    • Language: English
    • 4.5 out of 5 stars 27 ratings

    • "No one asked you to show up." Every experienced product manager has heard some version of those words at some point in their career. Think about a company. Engineers build the product....

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  • Marketing 6.0 cover art

    • Marketing 6.0

    • The Future Is Immersive
    • By: Philip Kotler, Hermawan Kartajaya, Iwan Setiawan
    • Narrated by: Graham Rowat
    • Length: 5 hrs and 40 mins
    • Release date: 19-12-23
    • Language: English
    • 5 out of 5 stars 1 rating

    • In Marketing 6.0, the celebrated promoter of the "Four P's of Marketing," Philip Kotler, explains how marketers can use technology to address customers' needs and make a difference in the world....

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